DONGYING ALCIR POWER Generator CO., LTD. has been established in Dongying Economic & Technological Development Area with a branch in Germany.Our company deals with R & D, production, sale and service of diesel and gasoline generators, rare earth generator, rare earth alterantor.We pay most attention to the quality of products and have been certified according to ISO 9001:2000, and GS, CE certification. Our products are known in Europe, Middle East, South Asia, etc. 1. Domestic customer service:a) Before concluding a sales contract, our rep introduces the product model, performance and corresponding technical data in detail to the customer, and he understands the demands, finds out the present conditions and helps to select the suitable products.The rep provides product information, assembly drawing, the correct operation and maintenance.b) Supply of service manual.Set up of a customer file for the follow-up service.c) If there comes up any quality problem during usage, the customer can ask online for advice or contact our rep directly. We will be at his disposal as soon as possible.2. International customer service:a) We have established a service and maintenance centre in Europe, which takes care of the follow-up service, file setting-up, corresponding technical support and maintenance.b) In the service centre, components and spare parts are available for our customers. We are responsible for the replacement of damaged parts within the guarantee. After expiry of guarantee, we supply the parts on customer account.
Street address: No.431, Yunhe Road, East District, Dongying City, Shandong Province, China